Delivery and collection policy

When timing starts

A production estimate normally starts only when we have cleared payment, a complete specification, usable artwork and any required proof approval. A delivery estimate is added after production is complete.

Same-day or express availability depends on the product, order time, artwork approval, production capacity and courier availability. It is confirmed only when we expressly accept the deadline.

Collection

• We will notify you when an order is ready. Please do not travel before receiving that notice.
• Bring the order confirmation or suitable identification. A person collecting for you may be asked for the order number and your authority.
• Check the number of packages and visible condition at collection. Tell staff immediately about visible damage or missing packages.
• Orders not collected within a reasonable period may incur storage costs after notice. We will not dispose of paid goods without first attempting to contact you.

Local delivery and UK courier

Available methods, prices and postcode restrictions are shown at checkout. The chosen service may be delivered by HOLO Print or an independent courier.

You are responsible for providing a complete and accessible delivery address, postcode, contact name and telephone number. Additional charges caused by incorrect information, refused delivery or repeated attempts may be passed on where reasonable and disclosed.

Delivery dates and delays

Unless a fixed date is expressly agreed, delivery dates are estimates. We will contact you about a material delay and arrange a reasonable revised date or another remedy where required by law.

For consumer distance orders, goods will normally be delivered within 30 days unless a different period is agreed. Your legal rights may allow cancellation where we fail to deliver within an agreed essential deadline or a reasonable additional period.

Risk and inspection

For consumer orders, responsibility for accidental loss or damage normally passes when you, or a person identified by you, receives the goods. For business orders, any different risk term must be stated in the quotation or contract.

Inspect delivered packages as soon as reasonably possible. Photograph damaged packaging before opening where safe, keep the packaging and contact us promptly with the order number and affected quantities.

Split shipments and partial availability

We may offer a split shipment where part of an order is ready earlier. We will not add an undisclosed delivery charge. Each package remains linked to the same order and tracking record.

International delivery

International services are subject to destination availability, carrier terms, customs controls and local taxes or import charges. Unless the quotation says otherwise, the recipient is responsible for destination duties, taxes and customs charges.

Problems with delivery

Contact sales@holoprint.co.uk or 020 3336 0322 with the order number, tracking details and photographs where relevant. A delivery claim does not remove your rights under the Returns, Refunds and Cancellation Policy.